FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer nationwide shipping?
Yes, we ship across all major cities and towns in India. Delivery timelines may vary based on your location.
How long does delivery take?
Orders are typically processed within 24–48 hours, and delivery usually takes 3–7 business days, depending on your region. You’ll receive a tracking link once your order is dispatched.
How can I track my order?
Once your order is shipped, a tracking link will be sent to your email or WhatsApp. You can use this link to track your package in real time.
Do you offer exchange options?
Yes, exchanges are available for size-related issues or if you receive a defective item. Please contact us within 48 hours of delivery for assistance.
Orders
Below are some of are common questions about orders
Can I modify or cancel my order after placing it?
If your order has not been shipped yet, you can request a modification or cancellation by contacting our support team as soon as possible. Once shipped, orders cannot be canceled.
How will I know if my order is confirmed?
After placing an order, you’ll receive a confirmation email or WhatsApp message with your order details. If you don’t receive it within a few minutes, please check your spam folder or reach out to us.
What should I do if I receive a damaged or wrong product?
We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order, along with photos of the item, and we’ll arrange a replacement or refund promptly.
Can I place a bulk or customized order?
Yes! If you wish to place a bulk order or customize a purchase, kindly contact our team via email or WhatsApp. We’ll be happy to assist you with special pricing and arrangements.
Products
Below are some common questions about our products
Are Smart Pet products safe for pets?
Yes, all Smart Pet products are made from pet-safe, non-toxic materials and are designed keeping your pet’s health, comfort, and safety in mind.
How do I care for and maintain Smart Pet products?
Care instructions are provided on the product packaging and on the website. We recommend following these guidelines carefully to maintain the product’s quality and lifespan.
Can I get recommendations for products based on my pet’s needs?
Absolutely! You can reach out to our team with your pet’s details (breed, age, specific needs) and we’ll be happy to recommend the most suitable products for you.