Smart Pet – Refund & Return Policy

At Smart Pet, we strive to deliver high-quality products and the best experience for you and your pets. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

A product is eligible for return or exchange only if:

The product received is damaged, defective, or incorrect, or
The product has a manufacturing defect (for electronic items).

Requests must be raised within 48 hours of delivery with proper unboxing photos or videos.

2. Non-Returnable & Non-Exchangeable Items

The following cases are not eligible for return or exchange:

If the correct product is delivered and your pet does not like, accept, or use the product.
If your pet refuses to use the product or is not comfortable with it.
Change of mind after purchase.
Products damaged due to misuse, negligence, or improper handling.
Products without original packaging, accessories, or tags.

Important: Pets not using or accepting a product cannot be considered a valid reason for return or exchange.

3. Electronic & Smart Products Policy

Once an electronic or smart product (automatic litter box, feeders, fountains, etc.) is opened, installed, or used, it cannot be returned or exchanged.
These products are eligible only for replacement or service in case of a verified manufacturing defect under warranty.
Physical damage, water damage, power issues due to improper usage, or tampering are not covered.

4. Refund Process

Approved refunds will be processed within 5–7 business days after the returned product is received and inspected.
Refunds will be issued to the original payment method.

5. How to Request a Return

Please contact our support team with:

Order ID
Product photos/videos
Reason for return